DBS is a leading financial services group in Asia, with over 200 branches across 15 markets. Headquartered and listed in Singapore, DBS is a market leader in Singapore with over four million customers and also has a growing presence in the three key Asian axes of growth, namely, Greater China, Southeast Asia and South Asia.
Education Level : Bachelor Degree
Job Function :Consumer Banking
Job Location:  India - Bangalore, India - Kolkata, India - Mumbai, India - New Delhi, India - Pune
Job Type:  Full Time , Permanent

JOB DESCRIPTION

• Manage customer’s issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.
• Ensure complete knowledge on all products & services. Be the leader for resolving all queries & complaints. Ensure full training & briefing on all product launches & upgrades. Get certified in internal and regulatory certification requirements.
•  Research complaints & compliments. Analyze & suggest innovations & ideas on product & service improvement in addition to service level improvements.
•  Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries.
• Work hand in hand with fellow CBG RMs, Service Manager  to ensure that all objectives of the team are met and there is team harmony and unity. 
• Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.
• Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.
• Establish DBS Bank as a wealth management provider in India. Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks. These updates to be shared with seniors at regular intervals. Also suggest local promotional activities which will help reinforce the DBS brand.
• Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries.
• Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity.

•  Facilitate the distribution of third party investment products to customers, after taking into consideration the risk profile and investment objectives of the said customer. This will entail constant interaction with the asset management companies & customers.

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